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Shipping and Returns

Shipping & Delivery

 

Standard delivery Charge is FREE to UK mainland. (Upto 20 kilos) and will take approx 7 – 10 working days,except Vescom, Tektura, Muraspec and Dixon Turner products which will incur a standard £30 shipping charge.

1. Data security

If you require a faster shipping time please email us with your requirements and we will quote you the cost as this is not a free serice.

Items above 20 kilos please email for a shipping cost

Approximately 7 – 10working days from confirmation of order (Exc Bank Holidays)

Fabric and Wallcoverings by Vescom, Tektura, Muraspec and Dixon Turner orders are special orders and cannot be cancelled or returned.

You will be informed if any product is out of stock at our earliest convenience

Deliveries will be by courier or Royal Mail

Deliveries must be paid for prior to delivery

Please do not book your decorator or machinist until you have received your order as we will not be held responsible for any delay with your order.

Please note that orders placed on or after 12th December cannot be guaranteed for delivery before christmas.

Please note all Vescom products can ONLY be shipped to UK Mainland and are NOT available for export.

Returns & Replacements

 

In addition to your legal rights:

Exchange or refund within 28 days of purchase, subject to the following conditions: providing it is returned in its original packaging & fit for re-sale

Original till receipt required as proof of purchase

Refunds will be given by the same method as your purchase

If payment was made by debit/credit card, the same card must be used

No refunds will be given for made to measure, cut or mixed products

We reserve the right to refuse an exchange or refund with or without a till receipt. This does not affect your statutory rights.

Products Delivered or Despatched:

 

As above, plus:

Refunds given, less any collection & re-stocking charges (25%) incurred.

You must inform us by email, telephone, or in writing of any items to be collected, and the reason why

No claims can be made against Jayelle Interiors after a 6 month period from the date of order no matter what the reason.

It is your responsibility to make sure items are packaged properly and insured against loss and damage before returning to us as we cannot accept responsibility for any of the above. We must be advised of any damages, wrong items, or short deliveries within 24 hours of delivery by telephone or email

International Deliveries.

 

Please note we are unable to deliver any products by Designers Guild, Ralph Lauren or Christian Lacroix outside of the UK and any products by Harlequin, Sandersons, Anna French or Thibaut outside of the EU.