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FAQs

Q?

Returns: Faulty Goods Policy

A.

Please be aware this is a rare event, however if you do receive Faulty goods please follow the advice below:

On receipt of the goods you should immediately advise us of any damages to the package & sign for the goods as "DAMAGED on receipt."

If you have arranged a decorator to do the work for you, it is your decorators responsibilty to inspect the cut pieces for any faults that may have occurred prior to pasting them to the wall and during hanging. We will not refund payments for more than 2 lengths which have been pasted to the wall. The decorator must read the hanging instructions supplied with the delivery of the wallcovering and follow them. (Reverse hanging only where stated in the instructions)

If you find a fault you must contact us, clearly stating the nature of the fault, the product Number & Batch number etc, we will contact the manufacturer for advice, they may  if possible request images of the fault to identify the problem, we will endeavour to replace the faulty goods within 48 hours. If the product is defective in any way or has a fault a full replacement or refund will be made.

 

 

Q?

Returns: Non Faulty Goods

A.

If you are not completely satisfied with the goods supplied, you may return them at your own cost, within 14 days after receipt of your order, undamaged and in the original packaging for a full refund. Please advise us by e-mail within 48 hours if you intend to return goods and the reason for return.

Wallpapers or Fabrics which are cut to a specific length are Special Orders  made to your requirements, and as such we cannot accept cancellation, returns or offer refunds.

 

Q?

Delivery Information

A.

Orders are usually despatched within 48 hours  (Excluding Commercials orders) please allow 3-5 working days for delivery unless advised otherwise. Thibaut Wallpapers take 7 -10 working days for delivery. You will be informed of any goods that may be out of stock within 48hours and advised of the scheduled delivery date.

Commercial Orders:  Delivery schedules vary - You will be advised of the scheduled delivery date within 24 hours on weekdays.

All deliveries are Tracked and require a signature - if the courier is unable to deliver goods a card will usually be left advising you of an attempted delivery - if they are unable to deliver goods after 2 attempts a contact telephone number will be left for you to arrange to pickup from their depot. Please ensure you are available or make contact as the goods will be returned and you will have to pay a further delivery charge.

We offer FREE delivery to a UK mainland address - excluding. Highlands & Islands.

Commercial orders incur A Standard Delivery Charge of £30 to a UK mainland address - excluding Highlands & Islands.